837 South Los Angeles Street

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

Do we lab test our products?

All empire extracts products are regularly tested in independent laboratories to ensure 99+% in purity. Lab reports available on request.

How do I order?

For new users simply add your items to the cart and head to checkout. There you can checkout as a guest or you can also select “create an account” to avoid having to submit shipping and billing info each time you order. Complete the rest of the form, choose and hit “Place Order” to submit the purchase.

Ordering & Payments

Unpaid Orders Cancellation Policy
Once you have placed your order with us, payment must also be submitted before we can fulfill it.  If you missed the payment step when placing your order, there is also a link that can be found in your order confirmation email.
NOTE: For accounting and inventory purposes, orders that are left unpaid after 24 hours will be CANCELLED, and you’ll have to submitted another order into our system.

Do you ship to my state/country?

We offer discreet and secure delivery to all States in the US.

How do I know when my order has arrived?

Every order comes with a separate email notification, one for the shipping that will include your tracking info, and another that will notify you that it has been delivered. Also, drivers typically ring the bell when the drop the package off.

What shipping method do we use?

We utilize a variety of carriers, with most orders shipping via USPS or UPS. Express Shipper is our choice of carrier, allowing us to ship your order to you at the lowest possible delivered price. It takes 48 hours maximum for orders within the USA and 72 hours maximum for worldwide delivery. ( Discreetly)

Send us an email

    If you’d like more information on any of our products or have any other queries, concerns or need general help and guidance, we’re glad to help you. Please contact us using this form.